Frequently Qsked Questions

When will my order arrive?

Delivery time depends on the shipping company selected and the delivery agent.
We work with several delivery agents across major cities, and delivery typically takes 1 to 3 days after the order is confirmed.

Is international shipping available?

Currently, our partnered shipping companies deliver within the country and to specific cities listed on the shipping page.

However, you can request international shipping by contacting our store team via WhatsApp to provide the product weight and get a quote from international shipping agents (not yet listed on the store).

What if the product has a manufacturing defect?

Please refer to our Return & Exchange Policy to understand the conditions.
If a manufacturing defect is confirmed, shipping costs (to and from) will be charged to the customer, but the product cost will be fully refunded according to our return policy.

I want to order in bulk — is there a discount?

Yes, we offer bulk delivery services.
Discounts of 10% to 20% are available on select products.
Please contact us directly through the Contact Us page to inquire about quantities and discounts.

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