Privacy Policy

Our website respects your privacy and is committed to protecting your personal data.
This privacy policy explains how your personal data is collected and used (under certain circumstances). It also outlines the procedures we follow to ensure the confidentiality of your information. Lastly, it defines your options regarding the collection, use, and disclosure of your personal information. By visiting this website, either directly or through another site, you agree to the practices described in this policy.

Protecting your data is very important to us. Therefore, your name and other related information are used in accordance with this privacy policy. We will collect information only when necessary or directly relevant to our dealings with you. Your data will be retained according to legal requirements or for the purposes it was collected for.

You can browse the website without providing any personal information. Your identity remains anonymous throughout your visit unless you have an account on the website that you access using a username and password.

1 – Data We Collect

We may need to collect your personal information if you want to place an order through our website.

We collect, store, and process your data for order fulfillment, potential claims, and to provide you with available services. This data may include (but is not limited to) your name, gender, date of birth, email address, postal address, delivery address (if different), phone number, payment details, and card details.

We use the information you provide to process your orders and to offer you the services and information available on our website. We also use it to manage your account, verify online transactions, audit data downloads, identify website visitors, and improve page designs and content. We also conduct demographic research and provide useful information (e.g. product updates) if you don’t object to being contacted.

We may pass your name and address to a third party (e.g. delivery agents or suppliers) to deliver your order.

We may store order details, but due to security, they cannot be retrieved directly. However, you can access your information by logging into your account. You are responsible for keeping your login details confidential. We are not responsible for any misuse unless it is due to our fault.

Other Uses of Your Personal Information

With your consent, we may use your information in surveys or marketing research, strictly for statistical purposes while maintaining full confidentiality. Your participation is optional, and responses are stored separately from your email.

We may also send you updates about us, our websites, products, promotions, or group companies and partners. You can opt out at any time by clicking "unsubscribe" in any promotional email. We will remove you from such communications within 7 working days (excluding weekends and public holidays).

We may also use anonymous, aggregated data to understand user locations or track link performance in emails. These anonymous insights may be shared with third parties (e.g., advertisers), but without disclosing your identity.

Competitions

In relation to any competitions, we use the data to notify winners and promote our offers. Full competition terms are available individually.

Third Parties and External Links

We may share your information with group companies, agents, or contractors to help manage operations, process payments, deliver orders, provide customer service, or for marketing and analytics. Data may also be shared for fraud prevention or credit risk reduction.

If our business is sold or merged, customer information may be transferred as part of that transaction.
We will not sell or disclose your personal information to third parties without your prior consent, unless required by law or as outlined in this policy.

Our site may contain ads or links to third-party websites. Please note we are not responsible for those sites’ privacy practices or content.

2 – Cookies

Accepting cookies is not required to visit the site. However, enabling cookies is essential for functions like the shopping cart.

Cookies are small text files stored on your device to identify your browser as a unique user on certain website pages. They may identify your IP address and save time by remembering your preferences.

Cookies are not used to collect additional personal information or for targeted marketing. You can disable cookies via your browser settings, but this may limit site functionality.

This site uses Google Analytics, a web analytics service provided by Google. Google may store data collected by cookies (including your IP address) on servers in the United States. The data is used to analyze website usage, generate reports, and provide other web-related services. Google may transfer this data to third parties where legally required. By using this site, you consent to Google’s use of your data as described.

3 – Security

We use appropriate security measures to protect your information from unauthorized access, loss, or destruction. Information is stored on secure servers behind firewalls.

Online payment details are protected via encryption (e.g., SSL). While we strive to protect your data, no system is 100% secure. Please do not send unencrypted card details via email. We use physical and electronic safeguards and may ask for ID verification when needed.

You are responsible for keeping your password and account secure.

4 – Customer Rights

If you are concerned about your data, you have the right to request access to the personal information we hold about you. You can request corrections at no cost, and you may ask us at any time to stop using your data for direct marketing.

Would you like this text formatted for web publication or converted into a downloadable privacy policy PDF/Word document?